TagRetail 2.0

Retail 2.0 (cont’d)

R

When I posted about the immediate future of retail (and how retailers need to empower employees) , I focused primarily on the impact that the mobile, social consumer would have on brick and mortar businesses. After getting back from the Shop.org conference I realized that retailers are going to need to empower their employees with the same devices that customers have, only with a focus on the...