For those of you keeping score, my first four posts focused on the kinds of relationships businesses can have with their clients online. These relationships in my mind went from the as shallow as possible to as deep as possible. We started with the concept of findability and the fact that the Internet is a purely on demand medium and then went on to recommendation which is arguably one of the...
I recently had the good fortune to sit down with Eric Lyon, one of the founders of Scapegoat to talk about their goals, their brand and their desire to return to niche. Eric along with Jason Olden have been consultants under the name Sid Factor Seven since 2002 and have worked with companies such as Nike, North Face, Camelbak and Specialized. Eric used to work for Adidas and I asked him what was...
I have been thinking about the social graph concept quite a bit lately and decided to find out exactly what a social graph is. What I finally settled on was the “official definition”: Social Graph is the network of connections that exist through which people communicate and share information. Applications like photos and events are examples that leverage the social graph. Dave...
The Super Bowl was yesterday and about half of the way through one of the commercial breaks I realized that I was watching with a new set of eyes. I usually watch the big game and Fox did an amazing job as they have for several years presenting the game in the context of America and being an American. Kind of ironic if you’re Pats fan given the outcome of the game. The new eyes had to do...
My last two posts I have covered the first two steps in creating deep customer relationships; findability and recommendation. I would now like to turn my attention to the next step which is transparency. In their groundbreaking work, The Cluetrain Manifesto, Chris Locke, Doc Searls and David Weinberger proposed that businesses behaving as walled gardens and giving their customers whatever the...